Medihelp Poor Service

I am writing today to complain about the poor service I received from Medihelp regarding debits to my account.

On 30 September 2019 their debit to my account failed. After I mailed Medihelp on August 30 2019 and requested them not to debit my account before the 1st of every month. Debit from Medihelp can start anytime from the 25th to whatever date they feel comfortable with. Medihelp then suspended my benefits on 17 October 2019 due to non-payment but still expect full payment for no services delivered. On 3 November 2019 Medihelp deducted a double installment still not rendering any services since 17 October 2019 but have deducted a debit on 01 November 2019. As Medihelp did not render any services and suspended my benefits on 17 October 2019 I refuse payment of my subscription. Medihelp is now harassing me and they threaten to hand me over and report me to the credit bureau. I mailed Medihelp on the 9th of December 2019 again explaining my concern. They rep**** as follow “Medihelp’s Rules stipulates that a member are responsible for payment of the full applicable subscription for each month in which he/she is registered as a beneficiary (member) until the termination of membership. “

By having a rule stipulating that I am responsible for full payment is fair. But suspending my benefits and still expecting payment is not acceptable at all.

I wish for Medihelp to put and end to their harassment and that they admit to being in the wrong and rectify my credit status.