Medihelp Outsourced Dental Benefits to external call-center - *********** personnel

Medihelp has outsourced their Dental benefits management to an external company called DRC (Dental Risk Management). When you call them you get through to some reception where they can NOT help you, they can only give you and email address.

After sending email to ask for pre-authorization, I had to wait several days for a reply. When you call in to get an update they say that people are working from and only reachable via email... So you just have to wait and hope.

On my correspondence per email I asked for pre-auth of removal of impacted wisdom teeth, which they denied because apperently it had to be done in the hospital. So I cancelled my appointment and then asked the dentist for a new quote and new appointment. With the new quote they now wanted a R3000 co-payment. I then went to review the Medihelp brochure and found that my original request was correct and they had no reason to deny it.

Sorry Medihelp you personnel is ***********, and outsourcing your approvals is the worst decision you have ever made!!! Terrible service.