Medihelp not sympathetic to individual circumstances.

A note to all Medihelp and future Medihelp "customers"

Due to working abroad in Africa, mainly in the bush with very limited internet connectivity, I missed a debit order date for one month (R6180.00)

The next month Medihelp did debit the same amount. successfully. I made every effort to pay the outstanding amount by the due date but my payment was TWO DAYS past the deadline and my membership was cancelled. I was told that I could re apply via the website.

I tried to get hold of someone to communicate with via email (as I am abroad, I am unable to call) to no avail as all correspondence is from "***"

Eventually I found Varsha Vala, Medihelp's principal officer's email and only after contacting her did anyone respond to me in person.

I pleaded extenuating circumstances due to the fact that I was working up in Africa and had limited internet and was only TWO DAYS late with my full payment but was again refused "according to Medihelp's rules"

You must know that my son had a claim that was potentially going to cost Medihelp more claims in the future and I cant help but believe that this was the reason my appeal was not considered, rather sinister and not in good faith in my opinion.

I have since re app**** but now have to suffer a 12 month waiting period for conditions that Medihelp were paying for 3 months ago. I feel this to be unreasonable and they are hiding behind their rules where the decision could be made to reinstate by management and the board's decision.

TWO DAYS, Medihelp, SHAME on you. The wheel turns.