Medihelp not so helpful

I hope this message finds you well. I am writing to formally lodge a complaint regarding the ongoing deductions from my account despite having terminated my medical aid coverage with Medihelp.

I joined Medihelp on August 1, 2024, and my first deduction was successfully processed on August 2, 2024. I have kept thorough records and can provide proof of this timeline, confirming that I was not in arrears at the time of termination.

Despite this, I have been informed that my account is being deducted in arrears, which I firmly believe is incorrect. I have repeatedly contacted your customer service team for clarification, but unfortunately, my experience has been frustrating. I have encountered dismissive attitudes from several consultants, and on one occasion, I was placed on hold for over ten minutes without any assistance, as if I were the one incurring the cost of the call.

This situation is not only causing unnecessary financial strain but is also affecting my trust in your organization. I am demanding a clear explanation regarding these deductions and immediate action to stop any further charges to my account.

I would appreciate a prompt response to this matter, as I hope to resolve it swiftly and amicably.

Thank you for your attention to this urgent issue.