Medihelp not paying for my claims

I was with Medihelp med aid last year and took my son in to Intercare in November for a medical emergency. My son was treated by a GP and had stitches on his finger. This process took 3 consultations. Intercare has been sending me endless statements stating that Medihelp has not paid. On the other hand, Medihelp keeps on sending me statements claiming that they have paid. I have been going to and fro with this matter to no satisfaction. They are not even going to pay for the full amount but they have not paid their portion to date! This is the very reason I terminated my membership because all claims could never be paid in full, even a simple prescription they would claim that I should get a generic equivalent (even when there was none available). I have had co-payments on each and every claim. Even for X-rays for my husband at Wilgers hospital. Expensive for nothing medical aid.