MEDIHELP NOT HELPFULL

My son had to be operated on his knee urgently and the dr referred us to Arwyp Medical Centre as they are a preferred day network provider (According to Medihelp). With admittance, the nursing staff informed us that their will be no co-payment. Now after the operation, Medihelp requests a 35% co-payment of about R 6000.00 as ARWYP is not a preferred Hospital Network. My son was not even half a day in the hospital. We are struggling to get a proper answer from Medihelp as they only say that ARWYP is not a preferred Hospital Network. If we phone, they inform us that they have more than 900 queries to deal with before getting to our query.