Medihelp nor caring

Yesterday my child was taken to hospital to be assessed because of high fever. The doctor wanted to omit him directly. This was not possible as Medihelp did not grant grant us permission because they wanted to do an investigation first. My poor 8 year old was critical.

Every month they deduct money from my account for a hospital plan that states they will pay all medical costs should you be omitted in hospital. This is definitely not what I signed up for, they would rather have my child suffer serious consequences or possibly death before helping him. We then had to take matters in our own hands and pay cash that I had to borrow . My child is on a 3 day antibiotics and my wife drives him up and down to hospital to get treatment for him. He now has to carry a needle in his arm for the drip.

I was in Burgersfort on business and had to drive 450km back to Rustenburg to go and assist my son because this ******* medical did not allow him treatment. Leaving my work place.

24 Hours later we got approval from the medical aid via email. Medihelp does not have the best interest for my family at all.

I did speak to customer care yesterday who does not care, they were going to call me back but also did not do so until the time I am writing this review.

I will not forward one more payment towards Medihelp because of zero service and zero care, I insist on my monthly instalments payed back to me with immediate effect and the cost run up because of denying my 8 year old son medical treatment even after I pay my monthly instalments.

I fear the day if I should be involved in an accident and Medihelp takes 24 hours to grant permission for medical care.