CB
Chane B

1 reviews | Active since Oct 2024

31 Oct 2024, 15:26

MEDIHELP NO HELP!

If I could give NO STAR I would. I was rushed to the hospital with a spinal injury and was then transferred by Ambulance due to the nature of my symptoms- and Medi-help DID NOT PAY FOR ANYTHING- they rejected the EMERGENCY hospitalization and all in hospital procedures. NOW tell me MEDIHELP- what did you want me to do- as I could not move, should I have had my husband carry me out of the hospital and taken me to a DBC facility to first be given exercises to do as per your policy wording before you would even try to help me? Out of pure desperation and no other way to get me to some kind of health WE HAD TO PAY CASH FOR EVERYTHING- we are in so much financial debt, and I am still not in full health. AFTER, the only procedure we could afford, was done by the Neurosurgeon - I was released to go to rehab - taking into factor that my spine was still not properly fixed and given a prescription for 60 days of pain meds to help me cope - I took it upon myself to start the DBC program (as REHAB physio was recommended by the Neuro anyways)- now walking with crutches and not able to drive as my left leg was still not functioning due to the spinal disk degeneration and sciatica nerve, my pain is still at a level where I need to take pain meds, cannot drive a normal manual vehicle and use my left leg, cannot sit- working from bed, cannot walk far etc. MEDIHELP has caused me financial loss, physical pain and stress due to their *********** and unfair structuring of their policies. In my opinion you did not apply the oath of Hippocrates.

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Replies (1)
Medihelp
Medihelp's reply01 Nov 2024, 06:00
Official
Dear Chane B

Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
 
The complaint will be responded to by one of our consultants.
 
Kind regards
 
Medihelp Customer Care