MEDIHELP NEEDS TO LOOK UP THE WORD 'UNSYMPATHETIC' IN THE DICTIONARY BEFORE USING IT IN A SENTENCE

Dear Ms Gillen

Your email below refers. We have taken note of the content of your email and would like to share the following:

Medihelp is not unsympathetic towards your request, but Medihelp operates in a strictly regulated environment and the rules of Medihelp are binding on all members. Therefore, no exceptions can be made no matter how meritorious a case may be. Please take note that Medihelp’s previous decision is upheld.

Kind regards Member Administration Consultant Call Centre *** MY EMAIL: Hi

Your information is INCORRECT and you did not take what I had to say into consideration. I cannot pay you , as I do not have the funds. I think I have stated the obvious. I will take this matter further.

This is absolutely unacceptable. If you denied access and notified me about this, I would have had time to cancel with a month notice. Why on earth would I pay another month if I clearly made a point that I was unable to.I was only informed of this on the 10th of May.

I dont care about your policies. Policies are only guidelines. Policies aren't the law. It should be seen as a guidline and make space for adjustments and exceptions like this one. This is not just a client downgrading because they forgot to. If you denied the downgrade as you did, you FORCED me to go to another medical aid... BUT You made very sure that you could get another payment from me by stalling the process so that I could not have time to give a full months notice. This situation is not something that I caused or had control over. If I had knowledge of my situation last year, I obviously would have downgraded. Please dont insult my intelligence. WHY ask me to fill in documents if you had no intention of downgrading me. My situation was never taken into account. That is quite clear.

I will take this matter further as Medihelp has no remorse for people in financial abusive situations. You are now abusing the system.

I have been with Medihelp for YEARS and I will make sure that my last payment was on the 1st of May as intended. I will make sure that if this is not corrected, that Medihelp gets all the exposure on social media that you deserve.

I am disgusted in your poor behaviour

You will hear from me again

Christelle