Medihelp Medmove plan! Hopeless!

My Daughter is on the medmove! plan. We started phoning for authorisation for a hospital procedure about 3 weeks ago. I was told that the sytem does not pull through correctly. They would come back to me. In the meantime they sent my daughter a sms with an auth nr and a notice of a R 4000 co-payment because it is a no- network hospital. They emailed us a new auth yesterday. According to the authorisation there were no co-payment. When Medihelp phoned me back yesterday ( a day before the procedure) they said that even though the authorisation stated no co-payment, there is actually a co-payment of R 4000 plus R 10 000. Because we use a no-network hospital. I thought you only get Penalised once. But no!! When we arrived at hospital this morning the hospital told us that we had a co-payment of R 28 000. I said it is impossible and they need to phone the medical aid again. She phoned them and Medihelp said there is no co-payment because it is a day procedure and they waved the penalty. I was so relieved. 5 Minutes later Medihelp phoned the hospital again and wanted to speak to me. They told me that unfortunately there was a glitch on their system and i need to pay the R 28 000. I explained that i have been trying for almost 3 weeks to get an authorisation. I was given 3 different amounts. How is this possible??? On the day of the procedure i need to pay an addition R 14000 more than what I budgeted for!!