- MEDIHELP MEDICAL AID *****ING PREMIUMS
<p> MEDI HELP MEDICAL AID AFTER CANCELLING THE USELESS MEDICAL AID LAST NOVEMEBER THESE *****ERS ARE STILL DEBITING MY ACCOUNT . WHY WOULD I CARRY ON PAYING A MEDICAL AID THAT DOES NOT DELIVER ANY RESULTS , EVEYTHING NEEDS AUTHORISATION WHICH TAKES MONTHS PEOPLE WILL DIE WAITING TO GET HELP WHIE THEY CONTINUE TO DEBIT WHAT IS LEFT </p>
Dear may-singh
Thank you for taking the time to bring your complaint to our attention.
According to our records, your previous membership was terminated on 31 March 2016 and you rejoined Medhelp as a dependant on your husband’s membership from 1 November 2016. Medihelp cannot find any request to cancel your husband’s membership, therefore, seeing that he is an active member of the Scheme, he is still responsible for payment of the full applicable monthly subscriptions. Please provide Medihelp with the proof of the cancellation request. If it was sent by email, kindly send it as an email attachment, to enable us to investigate the matter. These documents can be send to ***.
Regarding your comment about authorisations, I would like to confirm that you are within the first year of membership and it is Medihelp’s policy to investigate all benefit requests during the first year of membership, to ensure that all information was declared on the application form. Authorization is subject to investigation for possible pre-existing conditions before date of enrolment.
Upon receipt of the above-mentioned documentation this matter will receive further attention.
Kind regards
Medihelp Customer Care
Dear may-singh
Thank you for taking the time to bring your complaint to our attention.
According to our records, your previous membership was terminated on 31 March 2016 and you rejoined Medhelp as a dependant on your husband’s membership from 1 November 2016. Medihelp cannot find any request to cancel your husband’s membership, therefore, seeing that he is an active member of the Scheme, he is still responsible for payment of the full applicable monthly subscriptions. Please provide Medihelp with the proof of the cancellation request. If it was sent by email, kindly send it as an email attachment, to enable us to investigate the matter. These documents can be send to ***.
Regarding your comment about authorisations, I would like to confirm that you are within the first year of membership and it is Medihelp’s policy to investigate all benefit requests during the first year of membership, to ensure that all information was declared on the application form. Authorization is subject to investigation for possible pre-existing conditions before date of enrolment.
Upon receipt of the above-mentioned documentation this matter will receive further attention.
Kind regards
Medihelp Customer Care