DD
Dudley D

1 reviews | Active since Jun 2018

28 Jun 2018, 22:50

Medihelp made me a **** which I am NOT

I have been a member of Medihelp since 2009. My wife was also on my medical 2 years back and I took her off because of financial reasons. I have recently(May 2018) added my wife and grandchild to the medical add. I completed the forms and did not discuss them with my wife when completing them. They were accepted.

My wife did go to Triomp clinic in 2017 for a checkup and no sign of high blood pressure was present and they are also going to give us a report in this regard to indicate this as true.

I then told my wife she must go for a full checkup to make sure everything is in order. She went and informed me the doctor says she has high blood pressure and must go on chronic medication.

Medihelp then called me and said I **** on the application about my wife because the Dr said she had high blood pressure in 2016, which I was not aware of and nothing came from it if it was true, because my wife never used high blood pressure medication since then till now, so how should I have known about it. My wife is healthy and send her to doctor for a checkup and not for the condition. They said they could now give and exclusion, or terminate our medical as a whole. I was asked to send an email why I gave the wrong information which I did. I did not take it seriously because I know I did not lie on the application purposely. and expect only an exclusion, which I would have happily accepted.

I have been a member of Medihelp from 2009 and always got good service and they looked well after my needs, but then today I got a call after the board meeting, which said I as the main member should have known about this condition and they canceled my whole family medical membership with immediate effect. I was shocked and am still shocked, what do I do now, which medical aid will accept me after they made me a **** which I am clearly not.

I am asking, begging Medihelp to please revise my termination, because it was done unintentionally.

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Replies (1)
Medihelp
Medihelp's reply29 Jun 2018, 10:51
Official

Dear dudleydodd

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.

The complaint will be responded to by one of our consultants.

Kind regards

Medihelp Customer Care