JE
Jennie E

1 reviews | Active since Oct 2015

22 Oct 2015, 14:08

Medihelp / MacRoberts Inc Useless

Good Day,<br> <br> In October 2013, i have cancelled my Medical Aid Policy with Medihelp. They have been deducting money out of my account up until end of January 2014. On 26th of May 2014 i received an email from Macroberts Inc to advise me that i still owe my October 2013 Premium. I received statements from Medihelp end January with a R0.00 Balance. They have also send my Tax Certificate up to January 2014. After that I have send numerous emails to MacRobert Inc with all attachments with statements proof etc. 2 years later (21 Oct 2015) a Lady with the name of Louisa Beetge phones me telling me that i still owe Medihelp my October 2013 Premium. and that they have listed me on ITC now. <br> <br> This situation is getting out of hand and I am very disappointed with the \Legal"work that MacRoberts Inc is doing. I really feel that as a Legal corporation they haven't even looked at all my evidence that I have forwarded through to them.<br> <br> I am now falsely Listed on ITC and i have a bad name. <br> <br> It's very sad to think that this is the Legal people that is suppose to help us!!!! <br> <br> Very Disappointed and angry customer <br> <br> Jennie Els<br> """

0
Replies (2)
Medihelp
Medihelp's reply22 Oct 2015, 15:01
Official
Hello JennieEls,

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.

The complaint will be responded to by one of our consultants.

Kind regards

Medihelp Customer Care

Best regards,

JE
Jennie E's update25 Apr 2018, 13:06
Reviewer Update
Good Day, I received another phone call yesterday regarding the same issue. This matter has still not been resolved. Macroberts is the worst lawyer company ever. its been 4 years and they still didn't rectify the issue.