KR
Kevin R
1 reviews | Active since Oct 2017
19 Oct 2020, 13:06
Medihelp keeps new businesss ar bay
Tt is evident that there is an utmost system of ignoration; MY APPLICATION WAS LAST WORKED ON 12/10/2019. AFTER UPLOADING THE REQUESTED INFO, I PHONED a DAY LATER WHERE THE CONSULTANT WAS OBLIVIOUS TO THIS , AND REQYESTED ME TO EMAIL THE DOCUMENT, BUT ON INCOMPLETE INFORMATION, THERE IS NOTHING OUTSTANDING When one phones their helpline, empty promises are made. THIS IS EXTREMELY UNPROFESSIONAL AND WOY THE DAY A CLAIM IS TO BE PROCESSED AND PAID TO A SERVICE PROVIDER. KEVIN ROBERTS (SEE BELOW)
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Replies (2)
Medihelp's replyOfficial
20 Oct 2020, 06:10Dear Kevin R
Thank you for taking the time to bring your complaint to our attention.
The contents of your complaint have been noted and referred to the relevant department for urgent investigation and a consultant will contact you shortly.
Kind regards
Medihelp Customer Care
Thank you for taking the time to bring your complaint to our attention.
The contents of your complaint have been noted and referred to the relevant department for urgent investigation and a consultant will contact you shortly.
Kind regards
Medihelp Customer Care
Medihelp's reply20 Oct 2020, 06:10
Official
Dear Kevin R
Thank you for taking the time to bring your complaint to our attention.
The contents of your complaint have been noted and referred to the relevant department for urgent investigation and a consultant will contact you shortly.
Kind regards
Medihelp Customer Care
Thank you for taking the time to bring your complaint to our attention.
The contents of your complaint have been noted and referred to the relevant department for urgent investigation and a consultant will contact you shortly.
Kind regards
Medihelp Customer Care
KR
Kevin R's updateReviewer Update
20 Oct 2020, 17:08Good Afternoon,
After what I have been through with my application to your scheme, it would be mindless to trust you in paying claims on time or corresponding on time. I have moved my business elsewhere. Blaming the customer per e-mail...I have no words
After what I have been through with my application to your scheme, it would be mindless to trust you in paying claims on time or corresponding on time. I have moved my business elsewhere. Blaming the customer per e-mail...I have no words
KR
Kevin R's update20 Oct 2020, 17:08
Reviewer Update
Good Afternoon,
After what I have been through with my application to your scheme, it would be mindless to trust you in paying claims on time or corresponding on time. I have moved my business elsewhere. Blaming the customer per e-mail...I have no words
After what I have been through with my application to your scheme, it would be mindless to trust you in paying claims on time or corresponding on time. I have moved my business elsewhere. Blaming the customer per e-mail...I have no words