Medihelp is heartless

I am utterly ashamed to be a member of Medihelp as the Medihelp company does not care for the health and safety of their clients. I did as requested at the end of last year and sent the necessary documents for my subscription like I did every previous year for the last several years we have been with Medihelp. I was told by another email that I needed to go into the bank and get bank stamped statements and a letter stating I have an account with the bank which I had already sent them a few weeks before. I wrote back to them in the beginning of Dec, explaining that I have severe co- morbidities regarding the covid virus and did not want to risk my health going into a bank with a lot of people being inside the bank's enclosed space. Very funny they have always accepted our bank statements. I was told in a very business like manner that this was not their problem and they still wanted the documents.

Tried to contact them again in December but received a message saying they were closed. So after new year I contacted Medihelp again and spoke to one of the consultants and asked them if my medical aid had been sorted. They informed me that I was still on the lowest income for Necesse. As we are in the events industry and are not allowed to have events as per lockdown regulations there is no income. The consultant assured me that I am on the lowest necesse and that they had already done evaluations and would stay on this level. 1 week later I received an email again from some no name email stating that I have done done what they asked and now I will be moved to the higher income option. This email came to me after I had spoken to the consultant at Medihelp verifying that I would remain on the lowest Necesse option They do not care that the pandemic is now worse and more people dying they are forcing people with co morbidities to enter enclosed spaces for a long time risking their health and when you ask for some compassion they reply sorry not our fault it is legislation. Why only send me that horrible email a few days before the debit order has to go off? Why even refuse us giving you permission to access our bank accounts after you refuse to accept the electronic verifiable statements from the bank all of a sudden after all these years?