Medihelp - Is all medical aids in South Africa this pathetic?

Call centre wait time 30 minutes and sent from pillar to post Mother has been a member for 60 years and on the highest plan Requested an extended sub-acute stay with the original approval 5 days for another week after a gall bladder removal, and the****** treatment The Medihelp case manager "Walter" may as well be a robot. Did not have or make any human effort the to be of any help. I lost my patience (and used words I should not have) with him after being told for 10+ times that only 5 days have been approved. I made it very clear that mom (85) are unable to walk. Walter repeatedly says we need to remove her from Intercare Tygervalley by midday, otherwise we will have to foot the bill. Walter further had the audacity to say that mom is prone for infections and will be better off at home and to avoid any further infection. Don't know if Walter is a doctor that allows him to make observations like this, or just another gatekeeper assigned to make sure that people don't get the treatment they need.? The the****** at Intercare made it clear that mom isn't ready to go home and ideally needs to stay another week and a half. Walter refused to provide his managers details "Lea Nel" and cut me off when asked for this. Intercare then called Medihelp and requested an ambulance to take mom home as she are unable to walk. Surprise this was also declined. How on God's earth does anyone deserve this? Is all medical aids in South Africa this pathetic, or is it the typical case of profit over (non) care? If anyone at Medihelp will make the effort to read this, just know that I am not proud of the words used towards Walter and sincerely apologise. Then again if he if he had any sense of human kindness, none of it would have been necessary. Big shout out to Intercare staff Michelle and Darren.