MEDIHELP IS ABYSMAL !

Never in my life have I experienced worse services from a company like Medihelp. I had to consistently pay premiums but did not receive the expected benefits or coverage. The first month that my medical scheme should have been active, I could not claim anything from pharmacists or doctors that confirmed to me my membership is not active on their systems and had to pay everything out of my pocket. The financial advisor from Consult informed me that the premium will go off double in the second month, meaning this will ensure my first month is active. I app**** late, they were kind enough to assist with my request and then this did not happen at all. My medical scheme was active from only the second month, where then the debtors officer followed up the previous month's premium constantly. Medihelp did not listen at all or had taken into consideration that I had no benefits for the whole first month and they expected me to pay for that month. Is that fair ? Trying to communicate with them and explaining my situation, the debtors officer was cold, not understanding at all and could not care less about my situation. They were just greedy about getting their money and I felt this was extremely dishonest of them. After numerous follow ups for the payment of the first month, I decided to cancel my medical aid with Medihelp and had to obviously pay my notice month also. The third month (in my notice month) I also did not receive any benefits, I paid the full premium. I paid in total : R6600, that is 3 months' premiums and received only one month's benefits.

Medihelp is dishonest, customer care is atrocious and I will never in my life ever recommend them to anyone.