CC
Chris C
1 reviews | Active since Jan 2019
10 Jan 2019, 07:38
MEDIHELP IS A ****
Medihelp cancelled my hospital plan in December because of a unplaned medical procedure and will refund the funds already debited from my account. Good.. It is now January and now i receive a letter that the will contact me... All different rules and policy are now sent to me wich surely they had no to me to dicuss when making the sale. My feelings on this matter is that Medihelp will only take you as a member if you WILL have no claims in the first 12 months.. CUSTOMERS ARE ONLY GOOD FOR PAYMENTS. MEDIHELP HELP THEMSELF...
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Replies (3)
Medihelp's replyOfficial
10 Jan 2019, 09:15Dear Chris C
Thank you for taking the time to bring your complaint to our attention.
It is Medihelp’s policy to investigate all requests for benefits in respect of hospitalisation, medical procedures and chronic medicine received within the first 12 months of membership, to determine whether the member has possibly failed to disclose material information about the health status of any of the beneficiaries on the application form.
The objective of such investigations is to safeguard the interests of a scheme’s members by preventing members from joining a scheme solely to claim expensive benefits and then terminating their membership once the scheme has funded the treatment.
If a consultant needs to contact you, please reply to this feedback through a private message with your membership and/or ID number and contact details. To protect your privacy, the number(s) will be blocked if it is not marked as a private message.
Kind regards
Medihelp Customer Care
Thank you for taking the time to bring your complaint to our attention.
It is Medihelp’s policy to investigate all requests for benefits in respect of hospitalisation, medical procedures and chronic medicine received within the first 12 months of membership, to determine whether the member has possibly failed to disclose material information about the health status of any of the beneficiaries on the application form.
The objective of such investigations is to safeguard the interests of a scheme’s members by preventing members from joining a scheme solely to claim expensive benefits and then terminating their membership once the scheme has funded the treatment.
If a consultant needs to contact you, please reply to this feedback through a private message with your membership and/or ID number and contact details. To protect your privacy, the number(s) will be blocked if it is not marked as a private message.
Kind regards
Medihelp Customer Care
Best regards,
Medihelp's reply10 Jan 2019, 09:15
Official
Dear Chris C
Thank you for taking the time to bring your complaint to our attention.
It is Medihelp’s policy to investigate all requests for benefits in respect of hospitalisation, medical procedures and chronic medicine received within the first 12 months of membership, to determine whether the member has possibly failed to disclose material information about the health status of any of the beneficiaries on the application form.
The objective of such investigations is to safeguard the interests of a scheme’s members by preventing members from joining a scheme solely to claim expensive benefits and then terminating their membership once the scheme has funded the treatment.
If a consultant needs to contact you, please reply to this feedback through a private message with your membership and/or ID number and contact details. To protect your privacy, the number(s) will be blocked if it is not marked as a private message.
Kind regards
Medihelp Customer Care
Thank you for taking the time to bring your complaint to our attention.
It is Medihelp’s policy to investigate all requests for benefits in respect of hospitalisation, medical procedures and chronic medicine received within the first 12 months of membership, to determine whether the member has possibly failed to disclose material information about the health status of any of the beneficiaries on the application form.
The objective of such investigations is to safeguard the interests of a scheme’s members by preventing members from joining a scheme solely to claim expensive benefits and then terminating their membership once the scheme has funded the treatment.
If a consultant needs to contact you, please reply to this feedback through a private message with your membership and/or ID number and contact details. To protect your privacy, the number(s) will be blocked if it is not marked as a private message.
Kind regards
Medihelp Customer Care
Best regards,
CC
Chris C's updateReviewer Update
10 Jan 2019, 09:19And yet you have no response on my funds that need to be send back to me...
Typical response.
CC
Chris C's update10 Jan 2019, 09:19
Reviewer Update
And yet you have no response on my funds that need to be send back to me...
Typical response.
Medihelp's replyOfficial
10 Jan 2019, 14:31Dear Chris C
Please provide the detail as requested in order for us to contact you directly with feedback regarding the refund, referred to in your complaint.
Kind regards
Medihelp Customer Care
Please provide the detail as requested in order for us to contact you directly with feedback regarding the refund, referred to in your complaint.
Kind regards
Medihelp Customer Care
Best regards,
Medihelp's reply10 Jan 2019, 14:31
Official
Dear Chris C
Please provide the detail as requested in order for us to contact you directly with feedback regarding the refund, referred to in your complaint.
Kind regards
Medihelp Customer Care
Please provide the detail as requested in order for us to contact you directly with feedback regarding the refund, referred to in your complaint.
Kind regards
Medihelp Customer Care
Best regards,