KK
Khazamula K

1 reviews | Active since Aug 2018

01 Oct 2024, 18:41

Medihelp is a **** .

I was authorized to see a specialist, everything went well until its time for the medical aid to pay.. they only paid 4k out of 13k ... they are now telling me that I went to the Dr not the hospital, why did they authorize it on the onset ? This was 2 days before the actual procedure, they should've at least let me know of their so called exclusions so I make a conscious decision if I continue or what... now I have to pay 9k ..

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Replies (1)
Medihelp
Medihelp's reply02 Oct 2024, 06:38
Official
Dear Khazamula K

Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
 
The complaint will be responded to by one of our consultants.
 
Kind regards
 
Medihelp Customer Care