Medihelp ignores Neurosurgeon and MRI report

Good day.

I don't understand why Medihelp simply ignores a report from a NEUROSURGEON and a report from a MRI scan, but chooses a report from an ordinary Physiothe******?????

I understand there is sometimes prosedures and regulations that needs to be followed, BUT if a Neorusurgeon says that his patient needs an operation, and the MRI scan report supports this, why do Medihelp simply ignores it?

In the last six months I've had extreme pain and spasms in my neck and arm and numbness in my hand and fingers. I constantly struggle with migraines. And have trouble with my bladder function. I have tried Physiotherapy and is on chronic pain killers, that without it, I couldn't function...

I just didn't do (and know) of Medihelp DBC program that they recommend. Otherwise I wouldn't have given out my own money on physiotherapy.

I gave up on conservative treatment and went to a Neurosurgeon. He clearly said that conservative treatments will not work with the condition my neck is in.

Firstly, Medihelp ignored emails for 3 days when first received authorisation for surgery, but after I called to hear if there is any progress, only then did they do something about the emails. The service representative I spoke to, was rude, and didn't answer my question when she asked me if I was for "DBC". I didn't know at that time what it was. And asked her what it was... She just ignored my question, and asked me to keep holding. After about 5 minutes on hold, I was just simply disconnected. She confirmed my cellphone number during the call, but didn't have the decency to call me back. 2 minutes later I got an email stating that the operation was not authorised because I didn't go for Medihelps DBC program.

After a big struggle. I've caved and said that I will try their DBC program. What other choice do I have????

And now, after doing the assesment and sending the physiothe****** report to Medihelp, and while I asked Medihelp that it is very urgent, and I have followed up everyday, still no progress have been made to clear me for the program so that I can begin.

The last phonecall I had with Medihelp,,, Desperate and in pain, and my symptoms worsening, their sales representatives asked me if my specialist gave me pain killers. I told her yes, but it doesn't work anymore, and my symptoms and bladder control is getting worse. She simply said:: Then you have to go to a Doctor....

My response: But I went to a DOCTOR, a SPECIALIST, but Medihelp just ignores the reports and findings.....

This Review also serves as a warning that I will sue Medihelp, if there is further damage to my neck/back while doing their DBC program.