Medihelp - heartless

I joined Medihelp in January this year as I was of afraid for my family to contract covid19. Anyway we eventually did contract covid

My husband was retrenched in Aug 2020 and I thought we could use some of his pension money to pay for the medical aid though I am on a 30% salary cut as from June 2020 - untill present. Unfortunately a few months down the line we realized that we could no longer afford the medical aid an unfortunately we had to cancel as my salary was also not increased and we couldn't predict as to what the future holds. I am sure it was uncertain times for most of us

Although I am aware that we entered into a agreement, I notified the sceme in the same month that I cancelled the medical aid. I dealt with Annemarie Erasmus and at one point notified her that I am selling my car in order to try and pay for the instalmet of R4300.00, needless to say we did not have good luck with selling the car as it had mechanical problems.

I then sent proof from my work ( HR Department) notifying Medihelp that I am only on a 30% salary together with my payslips. We eventually agreed on paying an installment of R200pm Unfortunately I realised that trying to keep a household together on a 30% salary has been a massive challenge for us as a family and I just couldn't get to pay the R200. Some might think R200 is nothing but its huge when you have nothing.

I have been notified that the account has been handed over to MacRobert attorneys and interest has now been added and amount outstanding is now R4819.56. I am also being threatened to be blacklisted if not done already.

I just want to know is there no human factor or any empathy involved even during a pandemic. I never expected a company such as Medihelp to act in such an unrealistic way knowing exactly what my situation is. I am still willing to pay if my situation changes.

Medihelp should be aware of the damage that Covid has done to alot of people out there.

I am so disappointed in them and never thought they would act in such a disgraceful and heartless manner.

I guess if you are not in such a situation, you cannot speak from the same mouth.

I hope that Medihelp is happy with the decisions they made but I will definitely take this further! There should be something that can be done during Covid. I cannot stress more that we are all in a situation which are beyond our control, and we are in a stressful situation, whilst some are not affected financially, most lost family members and their lives.

Surely Medihelp can think about this and instead of being unreasonable try to think of a solution and stop thinking about enriching yourself. There are people out there going through very tough and sad and heartbreaking times.

The saddest of all is that Medihelp just dont care.

I was a member with them on a previous occasion and always thought highly of the sceme as they helped me during my battle with cancer.

Unfortunately I made a mistake this time by joining Medihelp as I was afraid of the virus but God is bigger than this virus and we will get through this battle.

Thanks to Medihelp for handing me over to MacRobert Attorneys, you did not care to listen to my situation, thank you Annemarie Erasmus you did not care to show any understanding eventhough I made you fully aware of the challenges we are facing.

I still pray that God be with all of you.

Dissapointed !