GS
Gail S
1 reviews | Active since Aug 2020
15 Dec 2021, 06:32
Medihelp! Heal yourself!
2 bad experiences in 1 day: During pre-authorisation , I was told my very experienced doctor used an incorrect icd10 code and he needed to revise the code. Guess who was wrong??? Then had a claim rejected (the doctor had submitted the claim directly to medical aid). Their reason for rejection was that the doctor had overcharged on some items. The doctor hadn’t charged anything for those items on which they claim he overcharged.
These 2 events took me ages to sort out ,and embarrassed me as I had to tell the doctors they had made mistakes.
Medihelp, please train your staff!!! We pay a fortune every month!
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Medihelp's replyOfficial
15 Dec 2021, 08:25Dear Gail S
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Best regards,
Medihelp's reply15 Dec 2021, 08:25
Official
Dear Gail S
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Best regards,