1 reviews | Active since Feb 2015
Medihelp has no sense of urgency for an EMERGENCY SURGERY
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I have been admitted into hospital since Wednesday the 02-09-2020. I have been informed that I am in need of an EMERGENCY SURGERY to prevent irreversible damage to my sight.
I have since yesterday been sending through requests and motivations from the Drs only to have NO feedback or Authorisation for surgery to take place today at 1pm. It is now the 11th hour, 12pm Friday 04-09-2020
I have been told that I must await feedback for authorisation or I will be liable for all the costs.
This is not just any procedure which can wait. This procedure is an emergency to prevent further irreversible damage to my eye sight.
The fact that Medihelp doesn't see the urgency in this matter is disgusting and unprofessional. I am not happy with the response and urgency that Medihelp is taking this matter in.
Thank you for your complaint.
According to the information at our disposal you are no longer a registered member of Medihelp since 1 October 2019.
You are kindly requested to escalate this matter to your current medical scheme.
Kind regards
Medihelp Customer Care
Thank you for your complaint.
According to the information at our disposal you are no longer a registered member of Medihelp since 1 October 2019.
You are kindly requested to escalate this matter to your current medical scheme.
Kind regards
Medihelp Customer Care
Thank you for your response.
You are kindly requested to furnish the Scheme with your mother's Medihelp membership number or identity number.
Kind regards
Medihelp Customer Care
Thank you for your response.
You are kindly requested to furnish the Scheme with your mother's Medihelp membership number or identity number.
Kind regards
Medihelp Customer Care