Medihelp has become uncaring toward the elderly and life-threatening situations yet premiums rise sharply without benefits

Old people who've been using crucial medication like hypertension for decades, should not just be cut off from benefits without proper warning. Email or internet at the age of 85?!? What about the decency of a phone call to inform or even reply to a complaint? On my account MH 6 7 6 8 7 4 1 I receive very little but at least my life-saving chronic Pearinda 4 mg for hypertension was always paid partially. On 30 November I discovered it's been refused for the whole year 2020 with the nonsense note "No benefit". How can you do that to old people? My pharmacy costs increase rapidly, now I know why. I immediately lodged a general complaint through my son who has internet, but that complaint was ignored and there's no record, I have to go to the next level of complaint before being taken seriously over a life-threatening situation? Why is there no call or feedback about a chronic tablet for a deadly illness like hypertension? How am I supposed to check all of this every month on internet which I do not have in a little room in a care centre at my age? Medihelp has forgotten to care about life-threatening situations of members, but you never forget to deduct the premium, actually even did it twice once, that was my previous trauma with Medihelp last year. I am death but you wont pay a hearing device, so do NOT call, a general call is NOT acceptable, correspond to janmconradie at gmail dot com. Not that I know how to solve this but if I must complete a new VMV form then provide one because your website gives an error when I click on that form. Every time the website is"updated", it is worse.