Medihelp failed to pay for my hospital claims as expected

I contracted Covid19 on the last week of March 2021. I spent 59 days at Midmed hospital. My hospital admission was authorized. During that period I had to do a number of covid tests ordered by Dr Chaumba. Some were paid by Medihelp and some were not paid. I am now expected to pay outstanding payments to Lancet lab. Medihelp did not pay in full.

Chairperson: Dr. M Makiwane Chief Executive & Registrar: Dr S Kabane Block A, Eco Glades 2 Office Park, 420 Witch-Hazel Avenue, Eco Park, Centurion, 0157 Tel: *** Fax: *** Customer Care: ****** www.medicalschemes.com Dear Sir ACKNOWLEDGEMENT OF COMPLAINT: MEDIHELP We refer to the above-mentioned matter. The Council for Medical Schemes will follow up your complaint with the medical scheme concerned. Please note that, in terms of the Medical Schemes Act, schemes are afforded 30 days to respond to a complaint. An extension may be granted at the request of the medical scheme. Upon receipt of the scheme’s response the matter will be assessed and investigated further, where after our decision will be communicated to you. The estimated period to finalize the complaint is 120 working days from the date of receipt of all relevant documentation. You are requested to quote reference number CMS 79155 on all future related enquiries. Kind regards Lebogang Mokalake Senior Legal Adjudication Officer OFFICE OF THE REGISTRAR