1 reviews | Active since Jun 2023
Medihelp = Evil
I had a surgery that was not a day procedure, but I was pre approved with no extra costs. However, two months later, I received bills from different doctors and the hospital. They charged me for codes that were not approved later, even though I had "no co-payments". The problem is that they classified procedures that were clearly not day procedures as day procedures, so I was not fully covered. Don't be fooled by their claims of "200% covered" or full hospital admission. They have excuses for everything that are illogical. Be careful, because I think they will do the same for any surgery, even a back operation. They will expect you to leave the hospital right after the surgery or pay the difference if you stay longer. I'm terminating my contract and they don't care. This is the worst medical aid ever.
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
