EvdH
Elani van den Heever
1 reviews | Active since Aug 2018
07 Aug 2018, 13:22
MEDIHELP DOESNT HELP
No customer services and refuses benefits, then confirms that you actually have the benefit but they refuse authorisation. Remove benefits completely and expects their members to pick it up in their ambiguous brochures. The same problem occurs again, due to the fact that they refused the initial benefit and now their excuse is that the benefit was taken away. No apology for the incorrect decision two years ago or compensation for the benefit they should have allowed then. Nada. Just bad service.
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Medihelp's replyOfficial
07 Aug 2018, 13:52Dear Lanz777
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Best regards,
Medihelp's reply07 Aug 2018, 13:52
Official
Dear Lanz777
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Best regards,