Medihelp doesn’t care about you, only your money

Due to being on the tourism industry, which is severely impacted by COVID, I had to cancel my medical aid. Being with no income except for uif I had no choice but to cancel. Unfortunately, throughout this painful time, Medihelp has done nothing but harass me for a payment I couldn’t make. They then handed me over to their attorneys who don’t seem to understand either. I spoke to their attorneys and notified them that I am waiting for uif (still waiting by the way) and once I receive it, I will make a payment. I was able to make minor payments of R50 a month for about 4 months before they handed me over, which they have failed to take into account and continue to demand the full amount back. What is absolutely annoying is when they phone and I answer, they put the phone down or the call dies. Its a dice roll whether I get to speak to the person on the other side or not. It’s certainly not my phone that’s for sure, perhaps the side effects of you people working from home? Today I get an sms stating that I have now been handed over to legal recovery. I am sorry for ever coming over to Medihelp. They have no understanding or compassion for their customers. No care in the world for their customers, only whether you make a payment or not at the end of the month. Please, do not support or choose Medihelp for your medical needs. Be wise and avoid all the headaches. Rather go with someone who actually cares for you, your family and health.