MS
Marlene S

1 reviews | Active since Mar 2021

26 Mar 2021, 13:08

Medihelp / Dental Risk Insurance

If you want the WORST Dental Cover in history, please go with Medihelp. I had to pay cash for my daughters procedure in December 2020. The doctors rooms called the med aid and was told, no authorisation was needed. but this, we found out after the procedure, was not the case, so we got penalised 20% I immediately submitted the claim, of which on R200 plus minus was paid from the fund. My total bill was R4200. I had to pay the rest myself for the Dentist. Now, for the Anaesthetist, i had to fork out cash too. Told to submit the claim. It has now been 4 months - not even a mail or a note or a call, just nothing. So if you want to be out of money, go with this medical aid. You might save R500 against other, much better medical aids, but guess what, you will pay in thousands more. I am fed up and lost all hope here. I will be leaving this medical aid asap. Absolutely disgusted with the service received. Waste of precious money!

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Replies (2)
Medihelp
Medihelp's reply26 Mar 2021, 13:33
Official
Dear Marlene S

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.

The complaint will be responded to by one of our consultants.

Kind regards

Medihelp Customer Care
MS
Marlene S's update26 Mar 2021, 13:43
Reviewer Update
I appreciate your acknowledgement.
I will then await the further revert into this matter.