Medihelp debit order chaos continues due to UNNECESSARY

On 30 June Medihelp apologized for a country-wide error in debit orders that were immediately cancelled to "rectify". This debit order system has worked for more than twenty years without ONE glitch, in other words YOU changed something in June 2019 and YOU are responsible for fixing it. WHY did Medihelp meddle with a process that has worked PERFECTLY for more than two decades? Are your redundant staff bored? However, the pain caused by YOUR debit order error is not over and it is not fixed. NOW several of us are getting statements of membership fees unpaid FOR THE FIRST TIME IN 20 YEARS. Is there no supervisor who checks these things? Given that YOU acknowledged the error in June, OBVIOUSLY there must be a problem on YOUR side if suddenly these statements for membership fees unpaid go out to members who have been in good standing for DECADES? One would think in an industry that is now so competitive and under scrutiny, Medihelp would not be so careless. YOUR unnecessary debit order mess is causing enormous stress and inconvenience. PLEASE sort this IMMEDIATELY and apologize for the statements sent out. Our debit orders have ALWAYS been in order, this is YOUR error! For example, account numbers *** and ***. You have our email addresses, use them! DO NOT PHONE IT IS A NUISANCE