Medihelp claims money for no services and then suspends a person

The service I received from Medihelp was ridiculous!!! I wanted to add my partner onto my medical aid and requested the forms from them to do so. They never confirmed that she was covered until 15/08/2018, when the confirmation letter qas received. At that time thay wanted me to pay more than R4000 for her before she was covered because the request was put in a while before that. When contracting them, the advisor said to me that I do have to pay the money even though the confirmation letter was received because they did cover her, but they did not tell me that they covered her in the form of a confirmation letter, I went on to explain the lady that you cannot tell me that she was covered if there was no proof given to me or confitmation of membership. She then went on to tell me that sorry this is how we work, you have to pay the money .

They suspended me due to this shirtfall even though the amount that was debited from my account monthly was paid to them each month, including the payment for my partner!!!!