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zoe T

1 reviews | Active since Jan 2017

11 Aug 2020, 11:35

MEDIHELP CHARGING ME AFTER I LEFT THE SCHEME!

I joined this medical aid via a hippo consultant, I was very specific that I wanted a medical aid that covers an optometrist and dentist. The day I visited an optometrist in April 2020 I was told I was covered for that. I had to pay over R7 000.00 for my consult and prescription. I called medihelp call centre, even got a call from a lady there and told them I wanted to cancel. They send me a form days later as I couldn't even log into the app or the website. I filled and sent. Now they want to charge me for a month that I Had left the medical aid and moved to another that offered me better service, I GOT THE DISK AND 2 CARDS DELIVERED DURING LOCKDOWN , SOMETHING WHICH MEDIHELP COULDN'T DO CLAIMING IT WAS DUE TO LOCKDOWN. I DRIVE AND WHAT HAPPENS WHEN IM IN AN ACCIDENT WITH NO DISK OR CARD SHOWING I BELONG TO A PARTICULAR MEDICAL AID. I WILL NOT PAY 1600 FOR NOTHING! I LEFT THE MEDICAL AID, NEVER EVEN VISITED A DR OR WENT TO A HOSPITAL. I ONLY GOT OVER THE COUNTER PAIN ****ERS AT CLICKS TWICE. THEY NEED TO STOP HARASSING ME, IF THEY OFFERED BETTER SERVICE OR INFORM THESE BROKERS ON WHAT TO SAY. I LEFT MEDIHELP BECAUSE IT'S EXPENSIVE YET DOESNT COVER MUCH.

0
Replies (2)
Medihelp
Medihelp's reply11 Aug 2020, 14:22
Official
Dear zoe T

Thank you bringing this matter to our attention.

Medihelp is currently investigating your enquiry which will be responded to by one of our consultants.

Kind regards

Medihelp Customer Care 
zT
zoe T's update12 Aug 2020, 11:39
Reviewer Update
I have received 2 calls from medihelp reps, Michelle and her manager. If my initial query was read that I only found out when I needed to use an optometrist that I WASN'T COVERED. In my conversation with Michelle, I told her I called medihelp and was on hold for over 40 minutes- her response verbatim- 'Everyone holds, even on other medical aids'. Now her manager just called, instead of asking what my query is she tells me what she was told by Michelle regarding my query and says I should have told the hippo broker from the onset if I wasn't happy, she was shouting at me the whole time. her opening line being " you told MICHELLE THAT I SHOULD CALL YOU". If you are going to call me, refrain from shouting. When I discovered that it didn't cover, I emailed the broker and let him know. I joined medihelp via a broker, the communication I have received from medihelp thus far is to vote for a new president and the certificate. Nothing more, when I called asking some lady laughed and said they got my address wrong but would divert the parcel and I would receive it the following week. I am not paying 1600 and throw my hard earned money down the drain. I CANCELLED THIS MEDICAL AID, WITH THE BROKER AND WITH MEDIHELP. HE EVEN SAID HE WOULD CANCEL AND CALL MEDIHELP.