Medihelp causing severe stress during this hard time.

I have been stuggling with Medihelp for the very beginning. During this hard time we were all no getting any income, yet they still expected us to some how cough up the money so they could get paid. THey rep**** to me by sayin they did give the payment holiday option Please note this option was not given to me, I emailed asking for help and I didn't get any! Even Discovery and DSTV gave their clients relief. I was not getting a salary and due to the fact that I had to make tremendous debt to try to pay Medihelp was unable to pay now by R10. They rejected my payment because of R10! Medihelp really does not have their clients best interest at heart and even after I specifically said I can't afford their plan anymore they didn't give me any options for some relief this year. I am very disappointed in medihelps service and ended up paying more than discovery Classic's plan which paid for all my chronic medication year round No Co payments! I was never asked to issue a form, I was only asked over the phone if i am on any chronic medication. Medihelp is now harassing me for payment even after I was s****ping for every bit of money during our difficult year to try pay! How did they expect us to pay if we were not getting ANY money???? No money coming in = No money can go out! I sent the request for relief Thursday, 16 April 2020 15:32 and they only rep**** 23 April 2020 at 13:31, a week later but if there is some money outstanding they were very quick to call and harass their clients! You would think even after paying my membership every month during hard lockdown with their high membership fees I would have actually gained the benefit for what I was paying for however that is not the case. I always have to struggle to get medical services paid because Medihelp always finds an excuse to not pay or short pay. Every time I had to go to the doctor I was always so stressed because I never knew what Medihelp will pay and how much more I will need to pay which made me even more sick! Covid has had a huge financial impact on many family due to retrenchments and not getting a salary, and even though I have been pleading with Medihelp for some sort of relief, they just advised me that they cannot assist me in anyway. Medihelp also just increased my membership without letting me know and when I enquired about it only then they sent me the email, Increase was done without my acknowledgement or approval or even a phone call to ask if I received such email! I cancelled with them recently, had to pay for my doctors consult and had to pay the full amount for my meds and they are still expecting me to pay the full amount. They also deducted money off my account twice in one month not keeping to the payment terms. The meds and doctors appointment I had to pay alone this month took out a huge chunk of the money I kept aside for their deduction month end and yet they payment was rejected by R10, no compromise on their side the R10 has to be paid as well! They keep harassing me to make payment but I am not able to, their increase simply is not in my budget and I don't understand how you need to pay so much to them and still pay for your appointments and Meds.