AH
Amanda H

1 reviews | Active since Dec 2014

10 Dec 2015, 13:46

Medihelp a useless Medical Aid

Medihelp you are a absolute waste of a Medical Aid!!I was covered from September 2015 and I was diagnosed with gastric ulcer in August 2015 before joining the medical aid , which I did not disclose because I was taking medication and was under the impression that the problem was sorted out! But after many recent doctor appointment's it was concluded that I was diagnosed incorrectly , I have gall stones as well as I need to remove my gall bladder , which according to me is completely different from gastric ulcer.I need to go for treatment as soon as possible but Medihelp informed today that they do not intend to pay for the treatment and my membership would be cancelled as soon as possible. This meaning Medihelp does not feel like giving the care they proposed in there contract? Thank you very much Medihelp for the worse customer service to a paying member , and a big thank you to you Annzelle Daries Senior Officer for Non-disclosure Investigation for giving me a valid and legal reason for my membership termination.

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Replies (1)
Medihelp
Medihelp's reply10 Dec 2015, 13:58
Official
Hello Amandahartman4,

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.

The complaint will be responded to by one of our consultants.

Kind regards

Medihelp Customer Care

Best regards,