AG
ANNA G

1 reviews | Active since Oct 2025

29 Oct 2025, 16:13

Medihelp

My father is at Medihelp MediElite the best plan of Medihelp. He is 79 years old and a pensioner and is paying a lot for the best plan of Medihelp so that all his medical needs will be covered. He was diagnosed with cancer and Medi help said he must pay 30% of all treatment. The doctors gave an estimate of what the treatment will cost, and the medical aid gave an amount that is available for the treatment if you deduct the treatment cost there will be more than double that amount still available for cancer treatment. Because of my father's age and medical condition, he can only use the one option of chemo the other options can be very dangerous and the doctor have written reports to confirm this. I feel is there is enough money available for cancer treatment and this chemo is the only one he can use why can Medi help not pay 100% for the treatment.

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Replies (5)
Medihelp
Medihelp's reply30 Oct 2025, 07:01
Official
Dear Anna G

Medihelp has taken note of your complaint. For the Scheme to attend to your enquiry, you are kindly requested to provide Medihelp with your father's membership and/or identity number.

Upon receipt of the requested information, your enquiry will be attended to.

Kind regards

Medihelp Customer Care 

Best regards,

AG
ANNA G's update30 Oct 2025, 09:21
Reviewer Update
Can you please provide the complaint department email address that I can send them the information.
Medihelp
Medihelp's reply30 Oct 2025, 10:54
Official
Dear Anna G As requested the email address is as follows: *** Kind regards Medihelp Customer Care 

Best regards,

AG
ANNA G's update30 Oct 2025, 11:22
Reviewer Update
Hi, the email address just shows stars can you please send me the email address to my phone number ***
Medihelp
Medihelp's reply30 Oct 2025, 11:30
Official
Dear Anna G

The information was emailed to ***

Kind regards Medihelp Customer Care

Best regards,