SM
Simphiwe M
1 reviews | Active since Oct 2024
24 Oct 2024, 15:24
Medihelp
I will still say Medihelp is the worse medical aid option one can ever try. I am so emotional as I wrote this, a week ago I sent a complaint about how the treated myself and my Autostic baby, with minimum care. They sent me a bill to pay on the 17th, i responded to say I cannot afford, today I am handed over, isn’t there supposed to be a six month period where one is slowed to pay then handed over ? Or they just did that to prove a point? I have never seen such unfairness, just to mess up my life like that ? Being hanged over within a month ?
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Simphiwe M's updateReviewer Update
24 Oct 2024, 15:40Where do I file a complaint for medical aid unfair treatment ? Please advis use because ebb now I am trying to contact who they are saying I am handed over to I have been on the line for 45mins no one is assisting , they don’t have my file. I am exhausted About medihelp
SM
Simphiwe M's update24 Oct 2024, 15:40
Reviewer Update
Where do I file a complaint for medical aid unfair treatment ? Please advis use because ebb now I am trying to contact who they are saying I am handed over to I have been on the line for 45mins no one is assisting , they don’t have my file. I am exhausted About medihelp
Medihelp's replyOfficial
25 Oct 2024, 05:33Dear Simphiwe M
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Medihelp's reply25 Oct 2024, 05:33
Official
Dear Simphiwe M
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care