1 reviews | Active since Jun 2016
<p>We had a couple of issues with Medihelp what a bad medical aid. We try to get medical authorisation for my jaw operation that needed to be done they just declined my authorisation. We then tried authorisation for my son that is 6 years old for dental work they declined again because he already had this procedure so the dentist had to do the procedure in the chair which they only paid part of this procedure. My daughter had to get dental treatment we had to pay the dentist they paid the day clinic. Now at this stage I am at hospital with my wife and we are waiting for authorisation as one of her kidneys are bigger than the other the doctors explained that it is an emergency so we are still waiting for authorisation 21 hours later no authorisation from Medihelp what a bunch of useless people and Medihelp as a company is only there to collect funds. I paid Medihelp over R 20,000.00 for the year and they paid claims for less than R 2000.00. I paid out of my pocket on medical bills R 70,000.00 is this fair I think that we have to start a compain to get every single Medihelp member to cancel their medical aid so that we can sink Medihelp as they should not be in business in South Africa. They are steeling our money legaly.</p>
Dear Willemvanaswegen
Your statements regarding Medihelp are wrongful and defamatory and will be dealt with separately. All rights are strictly reserved.
It is Medihelp’s policy to investigate hospital requests during the first year of membership, to ensure that all information and pre-existing conditions were declared on the application form.
An email, confirming the hospital admission authorisation, was sent to yourself, the treating doctor and the hospital at 8:02am on 1 June 2016.
Medihelp has various benefit options a member can choose from. The benefits that are available for the member and his dependants are subject to the chosen benefit option rules. A member must fami****ise himself with benefit composition of his chosen benefit option and the general rules.
Regards
Medihelp Customer Care
Best regards,
Dear Willemvanaswegen
Your statements regarding Medihelp are wrongful and defamatory and will be dealt with separately. All rights are strictly reserved.
It is Medihelp’s policy to investigate hospital requests during the first year of membership, to ensure that all information and pre-existing conditions were declared on the application form.
An email, confirming the hospital admission authorisation, was sent to yourself, the treating doctor and the hospital at 8:02am on 1 June 2016.
Medihelp has various benefit options a member can choose from. The benefits that are available for the member and his dependants are subject to the chosen benefit option rules. A member must fami****ise himself with benefit composition of his chosen benefit option and the general rules.
Regards
Medihelp Customer Care
Best regards,
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