Medihelp # 1 Client Base Service and Medical Aid...

According to Medihelp they are rated # 1 for their client base service. Wel not according to the service we have received the last Month...

We have submitted a script from Dr L. de Jager at Unitas for medication (Panafcort 5mg and Sereflo 25/250) to be approved by the medical aid, now Medihelp took the scrip and approved it afer more than 10 days and many phone calls later to employees working at Medihelp claiming that they are or did their work, that kept on saying we need to fill in paper work and sent it back witch was done in the middle of May 2018 once we have received it so that they can proses it to Mobilmed so that they can deliver it to a Dr Joyce and we can collect it. this was done Middle MAY 2018.

We have received a letter from Medihelp on the 26 June 2018 that the medicine was approved by them. We are still waiting for the Dr Joyce to call us for collection. Mobilmed pharmacy has called on the 5th August 2018 to confirm the oder, on Tuesday they have called again to ask if they can give generic because they dont have the original. after thay have said they send the medication on Monday 5 August 2018.

We have been struggling almost a month to get our chronic medication on the medical aid. we need to make a 60% extra payment when we collect our medication at Dischem or any other pharmacy, before we can collect the medicine we need to pay the 60% beforehand to Mobilmed if we want to collect it at Dr Joyce one of Medihelp's approved Distributors in our area. We are pensionaris and we dont always have time and Money to go and collect it at specific pharmacies.

Any medicine not on the Formilarium at Medihelp are a 60% co-payment and this was never discussed with us when then contract or agreement was signed between Medihelp and W.P La ****.

Im a diabetici and they dont cover the needle's for the Lantis and Apidra pens, so how am i s'pouse to use the insuline when i dont get the needle to inject the insuline into my body????

My Husband in laying in HIGH CARE at this stage because Medihelp/Medipost/Mobilmed have not delivered medicine on time... i feel that they are responsible, if they have given the medication when it was ordered or approved we could have foreseen this.The important medication was or is the Panafcort 5mg that was delayed by Medihelp/Mobilemed...