Medihelp

<p>Thank you medhelp for giving the authorization for my wifes treatment however the doctors assistant had to contact your call centre to get the authorization at 08:02 as you stated it was sent to Me the hospital and the doctor. Have the doctors assistant not contacted your call centre we would probibly not recieve the authorization at the time indicated it could of been only authorised at 10:00 that morning.</p> <p> </p> <p>I do apoligise for the statment that was made from my side but I was so frustrated and seeing my wife in pain was not easy for me. I also was not aware of the Medihelp policy that first year members has to be pre-vetted as this was not explain to me. It was explained to me that we had no exclusions or waiting period so I thought that is very good. While my wife contacted the call centre she was asked is her condition life treatening and I got mad as the doctor will not just say I want to operate tommorow morning we could not plan for this.</p> <p> </p> <p>I was also not happy to pay the dentist R 9,500.00 and the doctor that operated on me R 60,000.00 that put me back financially.</p> <p> </p> <p>However this is now in the past and We will see how we are treated the next time we as family has to get medical treatment and what the issues will be.</p> <p> </p> <p>Regards,</p> <p> </p> <p>Willem. </p> <p> </p> <p> </p>