TH
Tim H
1 reviews | Active since Aug 2009
19 Feb 2025, 09:18
MEDICAL DOESN"T HONOR THEIR HOSPITAL AUTHORISATION
I recently got authorisation for a foot operation of about R32K, after multiple to and fro wth the authorisation, ****help agreed to pay R18K for the operation, but now they have only allocated R2k., leaving me with the balance of R30K, and not R13K. They don't answer my email querying it. Looks the same as the other medical aid - Deny, Delay, Defend.. I AM VERY ANGRY - And they don't basically pay the other things like anethetist and x rays, etc... out of hospital care... I am on the 2nd top medical plan - Dimension Elite..
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Medihelp's replyOfficial
19 Feb 2025, 09:42Dear Tim
Thank you for taking the time to bring your complaint to our attention. We have noted its contents and are currently investigating the matter.
One of our consultants will respond to the complaint.
Kind regards
Medihelp Customer Care
Thank you for taking the time to bring your complaint to our attention. We have noted its contents and are currently investigating the matter.
One of our consultants will respond to the complaint.
Kind regards
Medihelp Customer Care
Medihelp's reply19 Feb 2025, 09:42
Official
Dear Tim
Thank you for taking the time to bring your complaint to our attention. We have noted its contents and are currently investigating the matter.
One of our consultants will respond to the complaint.
Kind regards
Medihelp Customer Care
Thank you for taking the time to bring your complaint to our attention. We have noted its contents and are currently investigating the matter.
One of our consultants will respond to the complaint.
Kind regards
Medihelp Customer Care