FO
Fredricka O

1 reviews | Active since Jul 2014

12 Sept 2025, 10:58

Medical Aid that does not consider a patient but just the money!!!!!

I have been a Member on Medihelp for a very long time. In 2021 I got Covid and spend 2 months in the Millpark ICU on a Ventilator and Echmo. They discharged me on 24 hour oxygen. Last year they stopped paying for my oxygen and they came to fetch the machine from me. I have been struggling with my oxygen since I came out of hospital. My oxygen levels are between 75-85 on a daily basis. My Cardiologist asked me to see a Pulmonologist now its not covered as PMB after paying a bill of 2.1 million rand they did not bother to mark my condition as a PMB. I must now pay out of my savings to see the DR, which means I won't have enough money to cover my Chronic medication they refused to cover???? Is it worth it to pay R18000 a month????

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Replies (1)
Medihelp
Medihelp's reply12 Sept 2025, 11:33
Official
Dear Fredricka O

Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
 
The complaint will be responded to by one of our consultants.
 
Kind regards
 
Medihelp Customer Care