RV
Ruth V
1 reviews | Active since May 2023
02 May 2023, 12:48
MEDICAL AID RIPOFF
ANYONE LOOKING FOR A MEDICAL AID - AVOID GOING TO MEDIHELP. THEY DO NOT CATER FOR ANY AGE RELATED TREATMENT. HIP AND KNEE REPLACEMENTS ARE CONSIDERED AS WEAR AND TEAR, AND ONLY IF YOU FALL AND BREAK THE HIP OR KNEE THEY MIGHT CONSIDER REPLACING THEM. THE REASON I WAS GIVEN WAS THAT THE OPERATIONS ARE TOO EXPENSIVE, EVEN THOUGH I WOULD BE PAYING A TOP PREMIUM FOR FULL COMPREHENSIVE COVER. THEY MIGHT BE FINE TO JOIN IF YOU HAVE NO INTENTION OF GETTING OLDER. IF YOU DO, I WOULD ADVISE YOU TO LOOK ELSEWHERE. THE ABOVE FACTS WERE GIVEN TO ME BY ONE OF THEIR CONSULTANTS, LOUISE, THIS MORNING
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Replies (3)0
Replies (3)
Medihelp's replyOfficial
02 May 2023, 13:56Dear Ruth V
Thank for bringing this matter to our attention.
You are kindly requested to furnish the Scheme with the Medihelp membership number or identity number of the principal member.
Upon receipt of the requested information, your enquiry will be attended to.
Kind regards
Medihelp Customer Care
Thank for bringing this matter to our attention.
You are kindly requested to furnish the Scheme with the Medihelp membership number or identity number of the principal member.
Upon receipt of the requested information, your enquiry will be attended to.
Kind regards
Medihelp Customer Care
Medihelp's reply02 May 2023, 13:56
Official
Dear Ruth V
Thank for bringing this matter to our attention.
You are kindly requested to furnish the Scheme with the Medihelp membership number or identity number of the principal member.
Upon receipt of the requested information, your enquiry will be attended to.
Kind regards
Medihelp Customer Care
Thank for bringing this matter to our attention.
You are kindly requested to furnish the Scheme with the Medihelp membership number or identity number of the principal member.
Upon receipt of the requested information, your enquiry will be attended to.
Kind regards
Medihelp Customer Care
Medihelp's replyOfficial
03 May 2023, 05:19Dear Ruth V
Thank you for your response. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for your response. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Medihelp's reply03 May 2023, 05:19
Official
Dear Ruth V
Thank you for your response. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for your response. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
RV
Ruth V's updateReviewer Update
05 May 2023, 21:38The patient is my sister and medihelp will not authorise surgery that is age related and wear and tear. She has cancelled her medihelp cover and joined Discovery medical aid, for the same monthly subscription as with medihelp. She now has a 3month period waiting period and then the surgery will be done.
I would suggest that anyone who has got medihelp cover to review their policies and make sure that they are covered for "age related" diseases. Nobody can predict the future and we try to live a healthy life. Exactly the same thing happened to my sister-in-law last year. She also had to change medical aids and had to wait 3 months for her surgery. People please check your policies and join a reputable medical aid to avoid this emotional and painful experience.
I would suggest that anyone who has got medihelp cover to review their policies and make sure that they are covered for "age related" diseases. Nobody can predict the future and we try to live a healthy life. Exactly the same thing happened to my sister-in-law last year. She also had to change medical aids and had to wait 3 months for her surgery. People please check your policies and join a reputable medical aid to avoid this emotional and painful experience.
RV
Ruth V's update05 May 2023, 21:38
Reviewer Update
The patient is my sister and medihelp will not authorise surgery that is age related and wear and tear. She has cancelled her medihelp cover and joined Discovery medical aid, for the same monthly subscription as with medihelp. She now has a 3month period waiting period and then the surgery will be done.
I would suggest that anyone who has got medihelp cover to review their policies and make sure that they are covered for "age related" diseases. Nobody can predict the future and we try to live a healthy life. Exactly the same thing happened to my sister-in-law last year. She also had to change medical aids and had to wait 3 months for her surgery. People please check your policies and join a reputable medical aid to avoid this emotional and painful experience.
I would suggest that anyone who has got medihelp cover to review their policies and make sure that they are covered for "age related" diseases. Nobody can predict the future and we try to live a healthy life. Exactly the same thing happened to my sister-in-law last year. She also had to change medical aids and had to wait 3 months for her surgery. People please check your policies and join a reputable medical aid to avoid this emotional and painful experience.