IB
Ime B
1 reviews | Active since Oct 2024
19 Nov 2024, 09:30
*********** medical aid at its best.
If I could give a zero rating I would, most *********** medical aid I have dealt with!!!!!!
I am writing to express my dissatisfaction with the delay in processing my membership cancellation request. Despite submitting the necessary documents and following the required procedures, the process has not been finalized.
This delay is causing unnecessary inconvenience and frustration, as I was under the impression that Medihelp values efficiency and customer satisfaction. I request that my cancellation be expedited immediately. Kindly confirm the status of my request and provide a clear timeline for its completion.
Failing resolution within a reasonable timeframe, I will have no choice but to escalate this matter further.
I trust that you will treat this matter with urgency and professionalism.
Thank you.
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Helpful (0)
Replies (3)0
Replies (3)
Medihelp's replyOfficial
20 Nov 2024, 06:07Dear Ime I
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Medihelp's reply20 Nov 2024, 06:07
Official
Dear Ime I
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
IB
I await your immediate response.
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Ime B's updateReviewer Update
21 Nov 2024, 10:58Dear Medihelp.
I am extremely disappointed with the lack of urgency and professionalism in handling my cancellation request, which was submitted on 1 November 2024. It is now 21 November 2024, and despite adhering to your process and providing all necessary documents, this matter remains unresolved.
Your disregard for your own stated turnaround times and your clients' concerns is unacceptable. This delay has caused me significant frustration and has completely eroded my trust in Medihelp as a service provider.
Your lack of accountability and care for your clients is inexcusable. I urge you to take this matter seriously and demonstrate a commitment to resolving it swiftly.
I also had the unfortunate experience of speaking to Sebastian, who demonstrated a complete lack of care and disregard for client service values. His unprofessional attitude has only added to my frustration and reinforced my belief that Medihelp does not prioritize its clients or adhere to its own stated turnaround times.
I demand immediate action to finalize my cancellation and a formal explanation for the delay and poor service I have received. If this issue is not resolved by 24 November 2024, I will escalate my complaint to the Council for Medical Schemes and pursue other avenues of recourse.
I expect prompt communication confirming the completion of my request and a resolution to this matter.
I await your immediate response.
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IB
Ime B's update21 Nov 2024, 10:58
Reviewer Update
Dear Medihelp.
I am extremely disappointed with the lack of urgency and professionalism in handling my cancellation request, which was submitted on 1 November 2024. It is now 21 November 2024, and despite adhering to your process and providing all necessary documents, this matter remains unresolved.
Your disregard for your own stated turnaround times and your clients' concerns is unacceptable. This delay has caused me significant frustration and has completely eroded my trust in Medihelp as a service provider.
Your lack of accountability and care for your clients is inexcusable. I urge you to take this matter seriously and demonstrate a commitment to resolving it swiftly.
I also had the unfortunate experience of speaking to Sebastian, who demonstrated a complete lack of care and disregard for client service values. His unprofessional attitude has only added to my frustration and reinforced my belief that Medihelp does not prioritize its clients or adhere to its own stated turnaround times.
I demand immediate action to finalize my cancellation and a formal explanation for the delay and poor service I have received. If this issue is not resolved by 24 November 2024, I will escalate my complaint to the Council for Medical Schemes and pursue other avenues of recourse.
I expect prompt communication confirming the completion of my request and a resolution to this matter.
I await your immediate response.
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Medihelp's replyOfficial
21 Nov 2024, 11:23Dear Ime
Please accept Medihelp's sincere apology for the delay in responding to your request. Please be assured that your complaint is receiving urgent attention and feedback in this regard will be provided soon.
Kind regards
Medihelp Customer Care
Please accept Medihelp's sincere apology for the delay in responding to your request. Please be assured that your complaint is receiving urgent attention and feedback in this regard will be provided soon.
Kind regards
Medihelp Customer Care
Medihelp's reply21 Nov 2024, 11:23
Official
Dear Ime
Please accept Medihelp's sincere apology for the delay in responding to your request. Please be assured that your complaint is receiving urgent attention and feedback in this regard will be provided soon.
Kind regards
Medihelp Customer Care
Please accept Medihelp's sincere apology for the delay in responding to your request. Please be assured that your complaint is receiving urgent attention and feedback in this regard will be provided soon.
Kind regards
Medihelp Customer Care