Medi NOT Help

My daughter has been on this medical aid for years and has never really needed to claim until recently, when she required to undergo a minor procedure. The reason one has a medical aid and pays heftily for it is to ensure that you are covered for just such instances. To her utter dismay, she has found that the procedure has not been covered in its entirety - only 1/3 has been paid. This is absolutely shocking!!! Needless to say, we will both be looking for a better a medical aid - Yes, I am UNFORTUNATELY, with the same provider on exactly the same plan. If we wanted minimal cover we would've opted for a basic plan and not paid through our noses for one of the better plans.