Medi-NO-help

I am currently on hold to Medihelp and I have been for the past hour!! A month ago I app**** for and received authorisation for more than 30 days supply of medication because I will be overseas for 3 months. I leave for Europe in 4 days time and have just discovered that they have not delivered the medication. Trying to get through to Medihelp is almost impossible and when you do get through they put you through to Mobilemeds which is totally impossible to get through to. So far today I have wasted over 3 hours waiting on hold to try and urgently solve this problem that I organised, filled in all the forms, jumped through all the hoops they requested over a month ago!!!! Eventually when I got through I asked to speak to someone in authority and the call centre employee eventually got back to me and said a "manager" called Heidi Berry couldnt be bothered talking to me but that someone would get back to me today after they have investigated!!! This is virtually a ******** dereliction of their duty. I have chronic medication that I need for the next 3 month while overseas that I organised a month in advance and they have failed to deliver and then have absolutely no ability to deal with or even answer the phone. It is disgustingly poor customer service!!!