1 reviews | Active since Mar 2015
Lies to clients - Does not pay!
I am a member at Medihelp. I had an exclusion for Gastro intestinal treatments in my first year. Just before the year was over I started getting serious pain on my stomach. I went to numerous doctors and no one could figure out what was wrong with me. The one doctor said that she suspects I might have gallstones. She then sent me to the hospital and had me admitted immediately. I was in extreme pain. The treating doctor gave a code for acute abdomen and medical aid rejected my stay. I landed up having to pay for the full stay and still not knowing what is wrong with me. I had to book myself out since the case sister told me that I need to pay R20000 in advance if I want a diagnoses. <br> <br> In the beginning of March I still had the severe pain but my waiting period was over. I went to doctors room and they did another sonar. This sonar confirmed polyps on my gallbladder. The medical aid however has decided that even though I have no other choice but to have the polyp removed they will charge me a co payment. The staff has **** to me on more than one occasion. So no matter how you look at this Medihelp WILL find a way not to pay for your full medical bills!!! Unacceptable!!!
Thank you for writing to us.
Your complaint was referred to our hospital management department for investigation and a consultant will contact you in this regard.
Kind regards
Medihelp Customer Care
Best regards,
Thank you for writing to us.
Your complaint was referred to our hospital management department for investigation and a consultant will contact you in this regard.
Kind regards
Medihelp Customer Care
Best regards,
