Lack of service from Medihelp

I have tried to update some of my information on my medical aid application. After many struggles I have resubmitted my application on 9 October. No one has gotten back to me yet. I am already paying for medical aid without even knowing the details of my exclusion period and so forth since no one is coming back to me and processing my application. My Membership nr is ********** . I am not impressed with the service I have received thus far.