Lack of "investigation" into my EMERGENCY SURGERY "pending" authorisation

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I was scheduled for an EMERGENCY SURGERY on Friday, 04-09-2020. I was not given authorisation for the surgery. I have been put on bed rest to save my life as my situation is life threatening.

It is now 08-09-2020, and my authorisation is still "pending". I have to go back to the specialist for a check up tomorrow just to ensure that I am surviving this wait.

I sent a complaint on Hello Peter with the response that my situation would be investigated only to find that I actually have NO RESPONSE to my situation at all from Medihelp. Since their reply on Hello Peter, I have had NO Contact with them to sort this out.

Here is my previous complaint: I have been admitted into hospital since Wednesday the 02-09-2020. I have been informed that I am in need of an EMERGENCY SURGERY to prevent irreversible damage to my sight.

I have since yesterday been sending through requests and motivations from the Drs only to have NO feedback or Authorisation for surgery to take place today at 1pm. It is now 1pm Friday 04-09-2020

I have been told that I must await feedback for authorisation or I will be liable for all the costs.

This is not just any procedure which can wait. This procedure is an emergency to prevent further irreversible damage to my eye sight.

The fact that Medihelp doesn't see the urgency in this matter is disgusting and unprofessional. I am not happy with the response and urgency that Medihelp is taking this matter in.

Value your life? Don't get Medihelp as your Medical Aid!