1 reviews | Active since Oct 2012
LACK OF INFORMATION IN T&C'S
I joined Medihelp one year ago and thought they were a cut above the rest. WRONG!!!!!!<br> I am on the Medihelp Hospital plan and as per the brochure 12 maternity consults were included. WHAT THEY FAIL TO TELL YOU IS THAT IF YOU MISCARRY, THEY DONT COVER YOU! This is absolutely pathetic. I have read the T&C's with a fine tooth comb and nothing stipulates to check benefits should a miscarriage occur. Not to mention that Adele at your call centre very clearly told me that the Call Centre will only answer what you ask and not provide additional information that you critically need to know. So going above and beyond for clients is not an option. We take care of more than 200 000 South Africans who trust us with their health, especially for those \what if?"moments. Perhaps you should relook at that statement"
As communicated with you earlier today, your complaint is currently being dealt with and you will receive feedback as soon as possible.
Kind regards
Medihelp Customer Care
As communicated with you earlier today, your complaint is currently being dealt with and you will receive feedback as soon as possible.
Kind regards
Medihelp Customer Care
