********* just to make a sale

In July and August 2023, Yaseen Chaboo assisted me to move from one option to another option and also adding my newborn baby to the new option.

He said that the last payment that will be deducted from the old member number will be in August 2023 and that the payment for the new member number will be in September 2023. He said that I do not have to worry - both payments will not go off in September! This was confirmed both telephonically as well as on WhatsApp. But this was not the case - both payment for the old membership number and the new membership number was deducted in September 2023 - which means we paid DOUBLE!! He was being ********* just to make a sale and now he is trying to avoid accountability for his *********ness!

When I queried it on 13/09/2023 with him he AGAIN confirmed that this was not suppose to happen - only the new membership payment should have been deducted. He committed to phone me back and put me through to the correct department - "Morning It wasn't suppose to be that way Can I call you and out you to the correct department." I rep**** "Yes, please."

On Monday, 18/09/2023 I still have not heard anything from him so I sent him another message. He rep**** "Good day Hope you well You can call ***to enquire I'm not available next 3 days". I responded "Your service was really great when you wanted a sale but now it is terrible. Please give me a call when you are back in the office. Please also give me the detail of your reporting line." The following is the response I received from Yaseen: "The sales department doesn't do after sales service therefore I provided a number for you. The reporting line you can also call that number"

Now, he tells me that he does not do after sales service but just on Wednesday he confirmed that he will get in touch with me.

Yaseen knows that he purposefully gave me the incorrect information which cost me thousands of Rands and now he is not big enough to resolve his own mess.

I need a senior employee to phone be back urgently to explain to me why I had to pay double this month when Yaseen Chaboo confirmed over and over again that this will not be the case.

This is now the second time this year that I received absolutely POOR service from Medihelp - worst part is that the employees are purposefully telling the customers lies form their own benefit!